If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the 'Thumbs Up' button to give me a Kudos to appreciate my efforts to help. Please reach out for any issues and I'll be there to assist you. Trust me I have done all I can to help by keeping your best interest in mind. I genuinely hope the issue gets resolved without hassles and the unit works great. Using the windows built in software will also help you to print. If this does not work then please follow the uninstallation procedure again from the first link and install the built in software from the 3rd link.īuilt in printer software from this link: If it works ignore the link given below for installing the windows built in software. Then reinstall the full feature software from this link. Please uninstall the printer software from this link: A commendable job of troubleshooting was done by trying the printer on a different computer to isolate the issue correctly.

It is a genuine pleasure to share this platform with you. You are a valued HP customer and it is paramount that we address this issue. You’ve done great diagnosing the issue from your end and kudos to you for that. I understand that the Deskjet printer has printing issues. Hi me to welcome you to the HP forums! This is a great location to get resolutions and interact with experts from the community. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

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